Returns & Exchanges

At Vilvah, we strive to ensure your skincare journey is seamless; however, if you receive a damaged or incorrect product, we offer a hassle-free return policy within 5 days of delivery. Due to the personal nature of beauty products, we cannot accept returns on items that have been opened or used.

1

Initiate Request

Contact our support team at [email protected] with your order ID and clear photos of the product within 5 days of receipt.

2

Quality Assessment

Our quality control team will review your request and the provided images to verify the condition of the items.

3

Reverse Pickup

Once approved, we will arrange a reverse pickup from your address at no additional cost for damaged or wrong shipments.

4

Refund or Replacement

After the item reaches our warehouse and passes inspection, we will process your full refund or dispatch a fresh replacement immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing